5. Building student assistants

Strayer University in Washington D.C. used a “virtual assistant” to help with tasks like IT support and signing up for classes. The private, for-profit school launched “Irving” in 2017. The bot can also calculate when a student is expected to graduate and help connect students with tutors, according to Strayer’s website.

Colin Wood

Written by Colin Wood

Colin Wood is the editor in chief of StateScoop and EdScoop. He’s reported on government information technology policy for more than a decade, on topics including cybersecurity, IT governance and public safety.

Latest Podcasts