Digital credentials could boost student confidence, higher education survey shows

Data from the survey shows that credentials are becoming increasingly important to hiring managers and students, who report feeling unprepared.
diploma, credentials
Getty Images

Hard copy degrees still hold value, but to be confident and stay relevant in the evolving workforce, students and hiring managers are giving more worth to digital credentials, according to survey results published Monday by educational software firm Ellucian.

“There is going to be a significant shift in the value of a credential, especially as a post-degree credential,” Katie Lynch-Holmes, Ellucian’s director of global enablement, told EdScoop.

The survey, which queried 500 students aged 18-45 currently enrolled in college or a credential program and 500 recruiters and hiring managers, found that the majority of college students feel unprepared for the workforce despite their formal educations. This lack of confidence was shown to be intensified in Generation Z students, just 36 percent of whom say they feel prepared compared to 49 percent of millennials.

Lynch-Holmes said she was not surprised by students’ lack of confidence. There has long been an expectation that a college degree is a golden ticket into the workforce, she said, but added, “That is not the reality.”


But although students generally feel unprepared to enter the workforce, 62 percent of recruiters who responded to the survey said they are confident that candidates have the skills to succeed.

A valuable way for students to supplement their formal educations, Lynch-Holmes said, is to earn credentials. As a low-cost, time-efficient educational program, credentials are quickly emerging as an essential resource to stay relevant and competitive in the workforce. “The credential on top of [a degree] is a good way to differentiate,” Lynch-Holmes said.

Ninety-seven percent of recruiters said they believe post-degree credentials make candidates more specialized in their fields, according to the survey, and thirty-nine percent said they think further education is needed more than once a year to stay relevant in the workplace.

“The big crux is how are we going to display that there is value associated,” Lynch-Holmes said.

The report suggests blockchain as one possible technical solution, stating, “The emergence of blockchain technology in higher ed allows for easier verification and eliminates credential tampering.”


However, there is already trust and perceived value in digital credentials. Only three percent of recruiters said digital credentials are not better than their paper equivalent, according to the survey.

As the modern workforce continues to evolve and recruiters look for new skills in their job candidates, traditional degrees are no longer the only means to acquire and continue education, according to Ellucian.

Credentials are able to address the needs of both students and the workforce as the idea of becoming a lifelong learner is increasingly important to succeed in today’s workforce.

As for the confidence of younger generations in their workforce preparedness, Lynch-Holmes said she is hopeful they will be better off.

“I think that they are actually part of the reason that the system is changing,” she said.

Betsy Foresman

Written by Betsy Foresman

Betsy Foresman was an education reporter for EdScoop from 2018 through early 2021, where she wrote about the virtues and challenges of innovative technology solutions used in higher education and K-12 spaces. Foresman also covered local government IT for StateScoop, on occasion. Foresman graduated from Texas Christian University in 2018 — go Frogs! — with a BA in journalism and psychology. During her senior year, she worked as an intern at the Center for Strategic and International Studies in Washington, D.C., and moved back to the capital after completing her degree because, like Shrek, she feels most at home in the swamp. Foresman previously worked at Scoop News Group as an editorial fellow.

Latest Podcasts